Returns & Exchanges
At Traya Health, we stand by the efficacy of our personalized treatment plans and offer easy returns on unopened products within 7 days of delivery. Our goal is to ensure your journey to better health is supported by a transparent and hassle-free exchange process.
Initiate Request
Log into your Traya Health account and navigate to the 'My Orders' section to select the items you wish to return or exchange.
Quality Inspection
Ensure the products are unused, in their original packaging, and include all seals; our team will verify the request within 24-48 hours.
Schedule Pickup
Once approved, we will arrange a free reverse pickup from your registered address at a time convenient for you.
Receive Refund
After the returned items pass our warehouse inspection, your refund will be processed to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing